Shipping policy

At Lunaris, we are committed to delivering your orders quickly, safely, and reliably. Our goal is to provide a seamless shopping experience from the moment you place your order to the moment it arrives at your doorstep.

Order Processing Time

  • All orders are processed within 1–2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is processed, you will receive a confirmation email with tracking details.

Shipping Methods & Delivery Time

We offer multiple shipping options to ensure timely delivery:

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days (where available)
  • Same-Day Delivery: Available for select cities (check at checkout)

Please note: Delivery times may vary depending on your location and local postal services.

Shipping Charges

  • Free Shipping: On orders above ₹XXXX (or specify your free shipping threshold)
  • Flat Rate Shipping: ₹XXX for orders below the free shipping threshold
  • Shipping charges, if applicable, will be calculated at checkout.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • You can use this tracking number to monitor your order’s progress until it reaches your doorstep.

International Shipping

  • Currently, we ship within India.
  • International shipping may be available in the future; please subscribe to our newsletter for updates.

Lost or Damaged Orders

  • If your order is lost in transit or damaged during delivery, please contact us immediately at care.lunaris@gmail.com
  • Our customer support team will assist you with a replacement or refund as per our policy.

Important Notes

  • Please ensure your shipping address is accurate and complete to avoid delays.
  • Orders may be delayed during peak seasons or due to unforeseen circumstances such as natural disasters or courier disruptions.

Contact Us

If you have any questions about your order or shipping, our friendly support team is here to help:

Email: care.lunaris@gmail.com

Phone: +91 7600797966

Working Hours: Monday – Saturday, 9:00 AM – 6:00 PM