Privacy policy

At Lunaris, your privacy is our priority. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. This Privacy Policy explains how we handle the information you provide when using our website, products, and services.

1. Information We Collect

When you interact with Lunaris, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping and billing addresses.
  • Account Information: Login credentials if you create an account on our website.
  • Payment Information: Payment method details (processed securely via third-party gateways).
  • Usage Information: How you interact with our website, including pages visited, clicks, and browsing patterns.
  • Cookies & Tracking Technologies: To enhance your experience, analyze trends, and improve our services.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders efficiently.
  • Communicate with you regarding your order, offers, and updates.
  • Improve website functionality, products, and services.
  • Ensure secure transactions and prevent fraud.
  • Comply with legal obligations and resolve disputes.

3. How We Protect Your Information

  • We use industry-standard encryption and security measures to protect your personal data.
  • Payment information is handled securely via trusted third-party payment gateways and is never stored on our servers.
  • Access to personal data is limited to authorized personnel only.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only:

  • With service providers who help us deliver products or services (e.g., shipping, payment gateways).
  • To comply with legal obligations, respond to lawful requests, or prevent fraud.
  • In connection with business transfers, such as mergers or acquisitions.

5. Cookies & Tracking

  • Our website uses cookies to enhance your browsing experience, remember preferences, and collect analytical data.
  • You can choose to disable cookies in your browser, but some features of the website may not function properly.

6. Your Rights

  • You have the right to access, update, or delete your personal information.
  • You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link.
  • To exercise any privacy rights, contact us at care.lunaris@gmail.com.

7. Children’s Privacy

Our website and products are not intended for children under 13 years old. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with the “Effective Date” updated. We encourage you to review the policy periodically.